Support center
Get practical help with Create3D and photogrammetry
using your favorite AI agent.
Support resources
Download the RL Create3D Support Knowledge Base and add it to a compatible AI assistant such as Codex, Claude, or NotebookLM. Ask direct questions about Create3D, project settings, photography, hardware, troubleshooting, and your specific workflow.
Use the complete PDF manual as a familiar, printable reference for Create3D features, settings, workflows, and troubleshooting.
If the knowledge base does not resolve the issue, contact Rapid Lightning support by email. Requests are reviewed asynchronously.
Email: support@rapidlightning.ai
Register for product news, support-resource updates, and important Create3D release information.
Email: admin@rapidlightning.ai
The support knowledge base will include photogrammetry guidance for phones, DSLR and mirrorless cameras, drones, action cameras, and archival image sets. Create3D attempts to identify supported camera information automatically when useful metadata is available.
When used with a compatible AI assistant, the knowledge base can help evaluate your hardware configuration, explain practical limits, and recommend Create3D settings for your project and desired output.
Create3D processes projects locally. Your photos and models stay on your computer and are not uploaded to the cloud.
Create3D accepts overlapping photographs captured with phones, DSLR and mirrorless cameras, fisheye lenses, drones, action cameras, and existing image archives.
Create3D supports Apple Silicon Macs and 64-bit Windows PCs. A fast local SSD and at least 16 GB of memory provide a practical baseline; 32 GB is recommended for larger Windows projects.
Start with Create3D's recommendations. The RL Knowledge Base can then help match quality and output settings to your hardware, project size, and desired result.